Reference

Terms That Cover How You Use kota88

These terms set out what you agree to when you open and use a kota88 account — from how deposits through DANA, OVO, and GoPay are handled to what happens if there's a dispute.

Account EligibilityWallet & Payment RulesDispute ProcessAccount SuspensionPolicy Updates
kota88 Terms That Cover How You Use kota88
HOW WE OPERATE

Account Security and Your Rights

We hold account data in line with applicable data protection requirements and only use your information to operate your account, verify payments, and comply with applicable law. You can request a summary of data we hold on your account by contacting support directly.

Data Handling

Your personal details — name, registered mobile, wallet IDs — are used only for account operation and identity verification. We do not sell account data to third parties under any arrangement.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop. You can clear cookies at any time; you'll just need to log back in on that device.

Account Security

Two-step verification via OTP to your registered mobile is required at login and withdrawal. If your number changes, update it through account settings before requesting a payout.

Requesting Changes

To update your registered name, mobile number, or linked wallet details, contact support with a valid ID. Changes to payment wallet details take one business day to verify and activate.

REACH OUR TEAM

How to Contact Us About These Terms

If something in these terms isn't clear, or you want to raise a concern about your account, our support team handles policy questions directly. Reach us through live chat in your account dashboard, by email, or via WhatsApp — we'll get back to you as quickly as we can during operating hours.

Live Chat Open your account dashboard and tap the chat icon. Live chat handles account policy questions, wallet verification issues, and general terms queries during support hours.
Email Support Send your question to our support email for a written record of any policy clarification or account dispute. Include your registered mobile number for faster handling.
WhatsApp WhatsApp support is available for Indonesia accounts. Use the number listed on our contact page to reach us about terms, account status, or wallet verification.

Common Questions About Our Terms

Here are the questions we hear most often about how these terms apply to your account. If yours isn't covered, live chat is the quickest way to get a direct answer.

Deposits from a wallet not registered to your account name are held for manual review. Send the transaction reference to support and we'll match and release it once verified.

We can suspend or close accounts that breach these terms — including providing false registration details or attempting to circumvent wallet verification. We'll notify you by email where possible before any permanent action.

Contact support via live chat or email with your transaction ID and account details. Our team reviews disputes and aims to respond within one business day. Written complaints receive a formal response.

Yes, terms are updated when our services change. We post a notice in your account dashboard and send an email to your registered address. Continued use after the notice period means you accept the update.

Account data is used only to operate your account and process payments through DANA, OVO, and GoPay. We do not sell or share your personal information with unrelated third parties.

Change your password immediately and contact support. We'll review recent login activity on your account. Any activity before you report the breach remains your responsibility under these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.